We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@gligliglow.com. Please note that returns will need to be arranged by our customer support team. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@gligliglow.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gligliglow.com.

 

Guarantee Result Refund Program
Alongside our standard 30-day return policy, we offer a results-based Guarantee Result Refund Program for our teeth whitening kits. If you use the product for 7 days as directed and see no visible improvement, you may qualify for a full refund or a free replacement—based on your purchase channel.

To qualify, you’ll need to follow our specific photo submission guidelines. For complete instructions and eligibility details, please visit our Guarantee Result Refund Program page.

Terms & Conditions for Final Refund 

Refund Method and Final Decision

⚠️ Please note that gli gli reserves the right to decide how the refund is issued.

This could be a bank transfer, a refund to your original payment method, a store credit, an e-gift card of equal value, or another suitable option at our discretion.

All refund decisions will be made at the sole discretion of gli gli after reviewing your submitted documents and eligibility.

We believe in the effectiveness of our products and want you to feel secure in your purchase. Our Guarantee Result Refund Program is designed to give you peace of mind and confidence in your journey to a whiter, brighter smile.

If you have any questions or need assistance, please don't hesitate to reach out to our Customer Support team.

Thank you for choosing gli gli for your teeth whitening needs.